“Management training programs”
is a broad term used to describe any training (short term or long term) that develops & refines the managerial skills of an employee. These can be relevant for first-time managers feeling lost in the new jobs and also for seasoned managers who need to adapt their style for the changing workplace.
In any case, most management training programs aim to improve the productivity of business operations by smoothening the fabric of soft skills among its managers. Depending on the particular skill they are tacking or the managerial group they are addressed for, management training modules can be broadly classified as
- Leadership development
- Performance management
- Compliance and policy
- Project management
- Coaching and Mentoring
- Strategic planning
- Customer Services
The methods for imparting these trainings can vary from workshops to classroom teachings to experiential learning to eLearning courses.
A common misconception is that leadership development is for top-level managers. Truth is your first-time managers are more in need of leadership development than existing managers. Many new managers feel they are either being too much or not enough in their work. Having some guidance in team skills, time management, handling conflicts and overall business management helps them deal with the new role effectively.
Managers at all levels need to conduct performance evaluations for their team. Though it is supposed to be an on-going exercise, usually it becomes a hurried once-a-year affair that is done to meet deadlines from HR. Regular trainings at least help them avoid different biases in evaluations like personal preferences and recency effect. Also, they learn to create objective metrics for performance appraisals.
Compliance and Policy
Today organizational policies are not just to satisfy mandatory regulations but also for ensuring a good public image. Diversity, equal opportunity, creating awareness against workplace abuse of any kind are virtues that all employees should have but become more important for managers who have different kinds of members in their teams. Many organizations have compulsory management training programs structured around these aspects.
Though it tilts towards being technical, project management is all about resource allocation, managing timelines and ensuring high-quality deliverables. All of these again require leadership development and then some more.
Coaching and mentoring
Coaching and mentoring has always been present in work culture where junior managers have been coached by someone they know, or maybe immediate bosses. But formalizing the process ensures follow-through and having a mentor who has no direct link to the mentee’s performance evaluation helps him/her freely discuss problems and seek help.
Again, a common misconception is that strategic planning is only for the leadership team. Every manager needs to plan and look ahead for the piece of business he/she is responsible for. Strategic planning training, guide managers on what to look for and how to plan long-term even when dealing with the day-to-day nitty-gritty of operations.
“Customer is the king” – never gets old. And in today’s highly connected world, it can make or break a business. All managers need to deal with clients/customers at some point in time. How to deal with communication, handling difficult situations, placating irate customers, and ensuring customer satisfaction levels is an important skill as a manager for self and for guiding the team actions.